AI Contact Center

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Customer communication platform

Requests arrive on WhatsApp, AI responds, your team closes them

AI Contact Center answers incoming requests instantly with an assistant that learns from your product and service documents. It separates sales opportunities, service requests and stock questions, routes conversations to the right agent and measures every step.

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24/7AI replies on WhatsApp
One panelInbox, CRM and analytics
TR / ENBilingual interface and assistant

Contact analytics: total requests, AI resolution rate, handovers, satisfaction and AI time saved

What it does

Key features

Let AI answer the questions coming in on WhatsApp, so your team focuses only on the conversations that truly need a person.

WhatsApp AI assistant

AI answers the messages arriving on your WhatsApp Business line and hands the conversation to live support when the customer asks or the topic requires it.

A knowledge base that learns from documents

Upload product catalogues, technical documents and FAQs as PDF or Word; the assistant answers technical questions from these sources.

Live-support inbox

Assigned, unassigned and closed conversations on one screen, with /shortcut canned responses that speed the team up.

Built-in CRM

Leads, support tickets and activities are created from conversations automatically, with source, score, priority and owner tracked.

Contact analytics

AI resolution rate, first-response and resolution time, satisfaction score and AI time saved, reported daily, weekly and monthly.

Agent and role management

Agent, supervisor and admin roles, department-based assignment and online-status tracking.

Screens

See the product up close

Screenshots come from a demo environment populated with sample data.

How it works

Four steps from set-up to results

Connect the line

We connect your WhatsApp Business number and CRM to the panel; integration endpoints run on your infrastructure.

Train the assistant

Upload your product and service documents to the knowledge base; the assistant grounds its answers in them.

Set the rules

Define which topics go to sales, service or live support, and set up canned responses.

Measure and improve

Track AI resolution and satisfaction on the analytics screen and add missing information to the knowledge base.

Who is it for?

Use cases

Customer service teams

Let AI handle repetitive questions while agents resolve complex requests quickly.

Sales teams

Quote and price requests land in the CRM as leads and are assigned to the right rep.

Technical service

Fault, calibration and spare-part requests become prioritised service records.

Distributors and manufacturers

Stock, lead-time and technical product questions are answered automatically from your documents.

Systems it works with

WhatsApp Business API
CRM
n8n automations
PDF / Word knowledge base
Live-support panel
Email
Web forms

Frequently asked questions

Good to know

The assistant grounds its answers in the documents you upload and the rules you define. If it can't find the information in its sources, or the customer asks for a person, it hands the conversation to live support.

Yes. Lead, activity and support-ticket records are integrated to stay in sync with your existing CRM; the panel gives a view of those records.

The main channel is WhatsApp Business. Requests from email, web forms and phone can also be tracked in the same panel as tickets and leads.

The platform can be installed on your own servers or private cloud. Conversation and customer data stay on your infrastructure in line with GDPR/KVKK requirements.

Our other products

Automation discovery platform

Scale your customer communication with AI

We'll show AI Contact Center live on your WhatsApp line, using your own product documents.

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AI Contact Center

Requests arrive on WhatsApp, AI responds, your team closes them